MANIX TERMS & CONDITIONS OF THE LOYALTY PROGRAM

  1. Program Overview
    The Manix Ltd Loyalty Points Program allows members to earn and redeem points on eligible purchases both in-store and online.
  2. Eligibility
    Open to customers 18 years and above. Membership is free and non-transferable. Each customer is allowed one account. Employees of Manix Ltd and their immediate family members are not eligible.
  3. Membership Registration
    Members must register using their names, valid mobile phone number and email address.
  4. Earning Points
    Members earn 5 points for every KSH 100 spent on qualifying purchases, by quoting their registered mobile phone number before the transaction receipt/ bill is issued. Points cannot be earned on transactions where points are redeemed. Points will be awarded based on the final transaction value, excluding taxes and discounts. Points cannot be awarded once a transaction receipt/ bill has been issued.
  5. Redeeming Points
    Members redeem KSH 100 for every 100 points earned. Points cannot be earned and redeemed within the same transaction. Points cannot be refunded or exchanged for cash.
  6. Points Validity
    Points are valid for 1 year from the date of earning. After this period, all unredeemed points will automatically expire and will no longer be available for redemption.
  7. Exclusions
    Points cannot be earned or redeemed before joining the Program.
  8. Account Suspension
    Manix Ltd reserves the right to suspend or terminate accounts suspected of abuse or fraudulent activity.
  9. Program Changes
    Manix Ltd may change or terminate the Program or its terms and conditions at any time without prior notice.
  10. Governing Law
    These terms are governed by Kenyan law.
  11. Privacy & Data Use
    Personal data collected will be used for purposes of the Program and, subject to a member’s consent, for marketing purposes in accordance with Manix Ltd’s Marketing and Privacy Policy set out below and the Data Protection Laws of Kenya.
  12. Dispute Resolution
    Any dispute arising from membership in the Loyalty Program shall be resolved by way of good faith consultation between Manix Ltd and the member. Where the dispute cannot be resolved amicably, the dispute, controversy or claim shall be referred to Mediation by the injured party as a measure of first resort.
    Should the consultation and mediation process referred to above fail to resolve the dispute then either party may refer the dispute to a Kenyan tribunal or court of competent jurisdiction for hearing and determination. For any inquiries, please contact us at 0733897459 or info@manix.co.ke

    MANIX LOYALTY PROGRAM - MANIX MARKETING POLICY

    This Policy defines how Manix Ltd markets and manages its loyalty program to attract, retain, and reward customers. It applies to all marketing activities related to the loyalty program, including any email campaigns, SMS, push notifications, social media promotions, and in-store advertising to ensure that all promotional activities are conducted in an ethical and legally compliant manner.

  1. Marketing & Promotional Communication
    Members of the Program shall receive updates about their points, membership status, and available rewards. Promotions, discounts, and offers will be communicated transparently, including any terms and conditions or expiration dates. Manix Ltd shall ensure that advertised rewards are available as described, subject to stock and eligibility.
  2. Data Collection and Use
    When a Member signs up for the Program, Manix Ltd may collect the following information:
    • Name (required)
    • Contact Information: Email address and phone number (required)
    • Date of Birth (DOB): Used to offer age-specific rewards and promotions (e.g. birthday discounts) and ensure eligibility for the program
    • Gender: Used to personalize promotions and/or offers to enhance members’ experience in the Program by tailoring offers and communications relevant to their preferences.
  3. Consent and Opt-In
    New members must explicitly consent to receive marketing emails, SMS, WhatsApp messages or other promotional content. Providing DOB and gender information is optional but is required to enable Manix Ltd to run certain promotions (e.g. Birthday discounts) or create a more personalized experience. A member can request for modification or erasure of their information at any time by contacting Manix Ltd directly.
  4. Members’ Rights and Opt-Out
    Members shall be able to access their information as submitted and to request for their Personal Data to be updated or deleted at any point in their membership to the program. Members shall be allowed to opt-out of marketing communications without forfeiting their loyalty membership status.
  5. Changes to the Loyalty Program Marketing and Privacy Policy
    Any updates to this policy will be communicated to members via email or our website, with sufficient notice provided.
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